Written by Frustration – Badly handled calls can be frustrating.
Confusion – Being unable to hear details given over the phone can lead to misunderstanding.
Lead loss – Making sales can be made impossible if the potential customer can’t trust they’ll receive reliable service.
Money loss – Having to place diverts or temporary solutions with loss of service costs money.
Benefits to a good phone system
- Smooth transferring of calls between departments and even across sites.
- Clear, coherent call quality.
- Auto attendant giving important information on your company, promotions, or FAQ’s you may have whilst calls are waiting to get through.
- Call stats for better planning and productivity monitoring.
- Access to your desk phone from anywhere.
- Integration to other systems like CRM.
- Customisable for remote workers, call groups, out of office protocols, voicemail etc.
- Full scalability and customisation.
Hybrid system
Offers flexibility of a fully hosted system along with the reliability of a physical phone system.
Remotely accessible for programming changes when needed.
Clear consise advice on providing a quality service aimed at continued improvement