As the recent report shows, 71% of people prefer to have a hybrid arrangement or work entirely remotely going forward, and in the meantime, 97% of companies are planning for […]
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Telecoms
Agile Working, What is it and is it good for your Business?
WHAT IS AGILE WORKING? Agile working is about bringing people, processes, connectivity and technology, time and place together to find the most appropriate and effective way of working to carry […]
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Mitel 6930
Kendrick gives us an overview of one of our most important popular mid-level Mitel Handsets, have a look and let us know what do you think and if there are […]
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Dover College Case Study
Dover College were using an old Avaya telephone system at the school, with over 60 handsets in place. The Network Manager found it difficult to access and programme the system […]
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Cold Calling Tips
Minimising distractions and streamlining the process as much as possible is essential. You don’t want to waste too much time and energy that you could spend on making calls. Number […]
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The Festive Season is here! Update your Music on Hold!
When are you open? When are you closed? Do your callers know? The winter break is nearly upon us so your opening hours are more than likely going to change […]
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How call quality and an unreliable phone system can affect your business
Frustration – Badly handled calls can be frustrating. Confusion – Being unable to hear details given over the phone can lead to misunderstanding. Lead loss – Making sales can be […]
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Telecoms Fraud prevention
Telecoms fraud is real, fraudsters take many millions of pounds a year from poorly defended UK companies. Robin gives his 5 top tips to ensure your organisation is protected.
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Mitel 6920 Tutorial
Matthew, here at Workflow shows us how to use the Mitel 6920 handset, if you have any questions this is the video to watch! Mitel 6920 handset; Designed from the […]
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Are you ready for the analogue and ISDN network switch off?
After a century of service, the humble analogue line will be stepping down in 2025, along with the mighty ISDN network and any broadband services via analogue lines to make […]
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